No matter the industry, from item concept to style, marketing positioning and sales enablement efforts, we are noticing a trend being brought throughout the procedure.
Business are becoming more customer focused.
Let’s take Southwest Airlines as an example. They have their entire environment created around the client. They value putting the client at the heart of whatever they do.
Not only has this lead to high satisfaction scores from Southwest passengers but has actually likewise developed brand name commitment and trust for the business.
Southwest has paid for 45 years consecutively in addition to having served 130 million plus clients for many years. Among all that, many sources have actually ranked Southwest Airlines as the number one airlines for client satisfaction.